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Capital One Launches a Mobile Waitlist Feature for Capital One Lounges

Matthew Justice / Aug 30, 2024
Sign at the entrance to a Capital One lounge escalator, saying The Lounge is Currently at Capacity

Waiting to enter a lounge is becoming more common as lounge popularity increases. Fortunately, a new mobile waitlist feature has been introduced for visitors to Capital One Lounges. This feature is available in the Capital One app, accessible on both Android and iOS devices.

This feature is for travelers who hold an eligible Capital One card (such as the Capital One Venture X card). The waitlist option is only active when capacity needs to be queued. You can reserve a spot on the waitlist before you arrive at the lounge or even before you arrive at the airport.

How to Use

  1. Install the Capital One Mobile app for your device, either Android or iOS.
  2. Once installed, log in to the app using your credentials.
  3. Click on the bottom menu and select "Benefits" and "Discover travel & lounges"
  4. Click on the "Lounges" button
  5. Select the Capital One lounge you are interested in visiting (currently DEN, DFW, or IAD).
  6. When the selected Capital One Lounge is on a wait, you will see an option to "Join Waitlist" on the lounge location page, along with the current wait time.
  7. After clicking on the button, enter your name, phone number, and party size, and then slide the button to join the waitlist.
  8. Once submitted, you will see a confirmation page and anticipated wait time. You will also receive a text message with confirmation.
  9. When it's your turn to enter the Capital One Lounge, you will be notified via text (see SMS example) and within the Capital One mobile app. You will have 15 minutes to arrive. You can let the lounge know your status via the Capital One mobile app if you're on your way, running late, have arrived, or are no longer coming.
Capital One Lounge mobile waitlist feature, signup screens. Capital One Lounge mobile waitlist feature, confirmation screens.

Lounge Locations

  1. Dallas/Fort Worth International (DFW) in Terminal D near Gate D22
  2. Denver (DEN) in Concourse A near Gate 34 on the Mezzanine Level
  3. Washington Dulles (IAD) in the Main Terminal (near TSA PreCheck)

In addition to its existing lounges, Capital One is developing Capital One Landings. This new culinary-focused concept space is set to open at Reagan National Airport (DCA) and New York's LaGuardia Airport (LGA) in the near future.

Related

Closing Thoughts

I recommend checking the app while in security or upon landing for a connecting flight. If the lounge is on a wait, you can add your name to the queue. If you don't use the Capital One app or prefer to join the waitlist in person, you can still visit the Capital One Lounge reception desk. Last month, I was in Atlanta (ATL), and both times I visited the Delta Sky Club (Terminal B), there was a line waiting for the lounge entrance; I would love it if Delta would do the same thing.